Convergys wins extended Relationship Management Solutions contract from Orange UK

by Editor 12/16/2008 12:36:00 PM
Convergys Corporation, a global leader in relationship management, announced yesterday that leading telecommunications provider Orange UK, which has over 17 million subscribers, has signed an extended contract for Convergys’ industry-leading customer management solutions.

Orange UK has been working with outsourcing partners in India since 2005. In June 2008, Orange UK made a strategic announcement that it would halt the expansion of off shoring its customer service support for mobile and broadband customers to re-focus on delivering some selected customer service processes from contact centers located in the UK.

However, based on the rationalization of Orange’s offshore partners, existing partner Convergys will extend the duration of its customer service support for Orange UK mobile and broadband customers from India based on its ability to provide a superior customer experience.

Convergys’ Customer Management solutions have the ability to drive more value from the relationships the company's clients have with their customers by accelerating revenue, lowering operating costs, and increasing customer satisfaction through Convergys' dedicated contact center agents. Convergys serves nine of Fortune’s top 10 communications companies.

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Consulting Times – December 2008 issue

by Editor 12/15/2008 2:52:00 PM
The new issue of Consulting Times has been posted. Some of the topics covered in December include:
  • Consultant of the Year Awards 2008
  • ea Consulting Group: Now is the right time to recruit  
  • Consultancy Careers Fair yields job offers for consultants
  • Capgemini opens Scottish office
  • Infosys Technologies helps Wrigley reduce carbon footprint
  • Logica named Europe’s top vendor of application management services
  • Employers concerned about legal pitfalls in job interviews
  • How a recession can affect the consulting industry
  • Cyber cynicism and the consultancy sector
  • Interview with Alan Buckle, head of KPMG’s Global Advisory practice
  • Environmental initiatives are key to business in the downturn
  • The need for management consultants in the public sector

To start reading this month's issue in PDF format please go to:

Should you wish to view the HTML version please go to:  

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Capgemini acquires two IT consulting firms in Eastern Europe

by Editor 12/15/2008 2:49:00 PM
IT consulting firm Capgemini is expanding its operations in Eastern Europe. The French consultancy has agreed to acquire IT services and consulting firm Empire, based in the Czech Republic, and its subsidiary Sophia Solutions. Financial details of the deal were not disclosed.

The Czech-based IT consulting firm offers a wide range of IT services, including application development, security services, system integration, and internet portal creation, while Sophia Solutions provides BI and data warehousing products and services, as well as IS applications for management and decision-making support.

Empire chief executive and majority shareholder Michal Kavale will join the top management level at Capgemini Czech Republic once the acquisition is complete.

The acquision will expand Capgemini's consulting and IT services capacity in the Czech Republic and add 165 new employees to the firm.

Capgemini Eastern Europe chief executive Peter Laggner said: “This acquisition represents a significant step forward for Capgemini in our strategy to accelerate growth in our core Eastern European countries. These companies enhance our technology services capabilities in our consulting-oriented practice in the Czech Republic.”

Browse and apply for the latest Capgemini jobs on our job board.

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EDS awarded $111 contract by U.S. Defense Information Systems Agency

by Editor 12/15/2008 2:45:00 PM
EDS, an HP company, has been awarded a $111 million contract by the U.S. Defense Information Systems Agency (DISA) to provide security readiness reviews for the Department of Defense (DoD). These readiness reviews will support DISA’s mission to provide integrated, agency-wide protection and operational restoration capability to counter security threats.

Under the contract, EDS will work with the DoD’s Field Security Operations (FSO) division to conduct worldwide security reviews of DoD enterprises, enclaves, networks, systems and applications. EDS will send technical resources to client locations around the world to conduct security assessments on DoD operating systems, applications, databases and networks.

EDS also will deliver certification and accreditation support, provide independent evaluation of DoD security policies and conduct security assessments to evaluate the compatibility and interoperability of FSO systems located at various DISA FSO locations.

This agreement builds on a 13-year relationship between the DoD and EDS. EDS has provided DISA with a wide range of infrastructure services, hardware and software through the DISA I-Assure and ENCORE contract vehicles.

“By providing security readiness reviews, we will help DISA to counter security threats,” said Dennis Stolkey, senior vice president of U.S. Public Sector at EDS, an HP company. “This contract builds on a long-standing relationship between EDS and the agency. We look forward to continuing to provide the right people, processes and technology to help DISA align technology with the Defense Department’s needs into the future.”

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IBM launches new identity management software

by Editor 12/12/2008 3:50:00 PM
IT consulting jobs,consulting roles,IT consulting
IBM today further bolstered its risk management portfolio with the announcement of new security software designed to help clients manage user access to sensitive company information and simplify the process of compliance management.

Currently the worldwide leader in identity and access management revenue, according to analyst firm IDC (1), IBM advances its identity management software with the new availability of IBM Tivoli Identity Manager Version 5.0.

The IBM software takes a risk-based approach to help clients effectively manage user accounts, access permissions and passwords for employees, contractors and customers from creation to termination. It provides a centralized point for administering users, their passwords, business roles, and access rights -- helping ensure that business and security policy is set on all systems and applications across the company.

Delivering the most extensive update in its history, new features and enhancements to IBM Tivoli Identity Manager are intended to greatly improve management of business policy compliance, accelerate and simplify set-up and deployment, and enhance productivity of identity management business users and IT administrators. With new "out-of-the-box" instructional wizards, templates and best practices that can speed time for deployments and reduce the learning curve of new users, customers are expected to benefit from an estimated 50 percent reduction in deployment time compared to previous releases.

Today's computing environments often contain thousands to millions of users and a multitude of databases, applications and systems. Automated identity management helps enterprises ensure the right people can access the right applications and information, such as company financial data or customer and employee information databases, as examples.

IBM Tivoli Identity Manager automates for enterprises the tedious, manual process of setting up new accounts and passwords for its employees and customers that might otherwise require a dedicated response from IT staff. It provides the ability for users to reset and synchronize their own passwords without going through a help desk, saving time for both the users and technical support. The software also can identify unauthorized and malicious changes that would give users access to more applications than necessary to do their jobs, remove the illegitimate access, and alert designated business leaders as these events occur.

"Identity and Access Management has become the necessary foundation for which broad risk management strategies are developed at organizations around the world," said Venkat Raghavan, director of strategy, IBM Tivoli security and storage software. "IBM Tivoli Identity Manager helps clients automate compliance controls around user access to company information and makes it easier for them to address audit needs when linked with audit and compliance management software, such as IBM Tivoli Compliance Insight Manager. With substantial new ease-of-use features and a business user-oriented approach that translates technical jargon into a more common language for auditors and business leaders, the new software also helps reduce the time and cost to manage clients' business compliance process."

The Ottawa Hospital (TOH), which provides care for more patients than any other Canadian hospital, relies on IBM software to manage user access within its portal project, "myTOH." With myTOH, the hospital's physicians and staff have immediate access, based on defined user privileges, to a wide range of information, such as e-mail, lab results, eHR and PACS images, from anywhere with a secure Internet connection. This has transformed the way TOH cares for its patients since quick access to lab results by a physician on the road or at home can translate into saved lives.

"In providing this improved ability to care for our patients, securing data was paramount. To ensure that 'who you are' and 'where you are' controlled what users could see and do, we leveraged IBM Tivoli Identity Manager and Tivoli Access Manager," said Jean-Pierre Nault, director of IT, The Ottawa Hospital. "By extending access to information from the staff's desks to anywhere around the world, we needed to focus on total user lifecycle management. Tivoli Identity Manager became the single source of truth for our over 12,000 identities which includes not just staff but students, contractors, physicians, residents and users from our regional partners. They are all now centrally managed, providing us with tighter security for hospital and patient information and a foundation for more easily addressing compliance."

New Features Help Simplify Compliance with Company Policy

Effectively managing compliance continues to be a top concern for businesses, while according to analyst firm Gartner, the number of regulatory requirements directly affecting IT operations are expected to double in the next five years (2). Several new and improved features of IBM Tivoli Identity Manager were developed to help clients better manage and simplify compliance with business and security policies.

To support compliance needs, the software helps enterprises more easily demonstrate who has access to what information and why that access is business appropriate. It provides centralized reports on security policy, access rights and audit events to quickly respond to internal audits and regulatory mandates.

The new software also handles the process of automatically correcting and removing non-compliant access rights through periodic management review and sign-off. In the past, reviewing user access rights to achieve compliance with internal security policies or legal requirements typically involved teams of IT administrators manually producing reams of spreadsheets, emailing those to business managers for review, and logging management responses in reports for auditors -- a painstakingly, time-consuming process that usually would repeat each quarter.

The new IBM Tivoli Identity Manager integrates with IBM Tivoli Compliance Insight Manager -- IBM's broad-based solution for enterprise security audit and compliance management -- for audit reports that map to regulations and best practices. It also provides intelligence and recommended actions on policy compliance issues, eliminating the need to manually review policies.

IBM's Tivoli security software helps prevent unauthorized access to valuable customer, employee and business data and facilitates compliance with corporate security policy and regulatory requirements. It is part of IBM's portfolio of service management software which automates some of the most challenging processes associated with managing a complex IT environment, such as managing storage devices and deploying new software releases and patches. The software helps customers fight rising IT costs, manage constant change and meet the demand to stay competitive in the marketplace.

For more information on The Ottawa Hospital, please visit

For more information on IBM and IBM Tivoli security software, please visit and

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Ernst & Young named Most Admired Knowledge Enterprise

by Editor 12/12/2008 3:46:00 PM
Ernst & Young has been recognized as a Most Admired Knowledge Enterprise (MAKE) for the eleventh consecutive year and was ranked first in the category, ‘Creating a learning organization’.

"Our globally consistent knowledge infrastructure and commitment to providing easy and common access to critical knowledge, resources and tools has always been a key differentiator for Ernst & Young. We are very pleased to continue to be recognized for this," says Mala Garg, Ernst & Young's Chief Communications and Knowledge Officer.

"This year, we've made significant strides in evolving our knowledge collection, processes and systems to continue to support and market-enable our people. By concentrating on the quality, depth and global reach of our knowledge resources, our people are able to provide key insights and points of view on matters of critical importance to our clients and other stakeholders. And, we are delighted to be among the top of global organizations successfully leveraging knowledge to make a difference around the globe."

Started in 1998, the annual MAKE survey is now the leading benchmark for the world’s best knowledge-based organizations. Each year, the survey identifies organizations that stand above the crowd in the knowledge economy. Ernst & Young is one of the few organizations to have been awarded every year since 1998, and in 2000 Ernst & Young was inducted into the MAKE Hall of Fame.

About the MAKE Research Program

Teleos, an independent knowledge management and intellectual capital research firm, administers the Most Admired Knowledge Enterprises (MAKE) program. The KNOW Network is a web-based global community of organizations dedicated to achieving superior performance through benchmarking, networking and best practice knowledge sharing. The MAKE research program consists of the annual Global MAKE study – the international benchmark for best practice knowledge organizations – and regional/national studies, including Asia, Europe, India, Indonesia, Japan and North America.

About Ernst & Young

Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 130,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve potential.

For more information, please visit

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New Capgemini study examines global manufacturing industry

by Editor 12/12/2008 3:41:00 PM
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today launched “Manufacturing in 2020”, an in-depth study into how manufacturers expect to do business in 2020 compared to today. Based on responses from over 150 manufacturing companies in eight countries*, the study identifies a number of key findings about possible changes in the coming years:
  • Manufacturing will become increasingly global by 2020, with around 80% of manufacturers expected to have multi-country operations, compared with just over half today.
  • Supply chains will also increase in complexity and consolidate. Half the companies surveyed said they will be using fewer suppliers by 2020, but 40% said they will be using more distributors as increased competition drives them to reach new markets.
  • Manufacturers appear uncertain what actions to take about green issues, but as political and social pressure increases around emissions reduction, urgent action will be required to reach 2020 targets.
  • Differences between the manufacturing industries in developed and emerging markets will also continue to evolve.


Accelerated competition at home and the growing sophistication of developing markets will have driven manufacturers to increasingly source, manufacture and sell internationally by 2020. There will also be a significant shift from manufacturing in one country to manufacturing in many as companies seek to localize production.

The large labor cost differentials that proved so attractive in encouraging companies from developed nations to shift or outsource manufacturing to emerging economies are already showing some signs of erosion. Well-established sources such as China and India were predicted by many to remain popular with manufacturers, with several new markets also mentioned including North, sub-Saharan and South Africa as well as Cambodia.

The changing nature of the supply chain

Companies expect to involve suppliers and customers to a greater degree at all stages of the manufacturing process. This will contribute to increasingly shortened product lifecycles. Generally, suppliers and distributors will play a greater role in helping manufacturers to cope with the demands of local markets with 50% of respondents predicting this for 2020. All the companies surveyed also expect to be relying more on overseas suppliers than they do today which is good news for logistics service providers.

Respondents also generally agreed that supply chains will increase in complexity by 2020 to include more distributors, but fewer suppliers. Competition and the opening up of new and emerging markets is forcing companies to seek an ever-greater number of customers, which implies a downstream expansion as more distributors and resellers are engaged to satisfy this demand. There are also efforts to source more suppliers locally to the manufacturing plant because of the cost of transport, with some even reconsidering their offshoring strategies. Capgemini predicts that this will result in some manufacturing previously offshored to gradually flow back to Europe and the US as the total cost of shipping negates the labour cost reduction.

The growing importance of sustainability

The findings show that energy price volatility has become the biggest current driver for emission reduction for more than 40% of respondents. For those manufacturers with energy intensive processes, energy prices have become a significant burden. According to the research, reducing emissions is currently a particularly high priority for companies from both India and China.

Key regional differences

The study also reveals that by 2020, manufacturers in developed nations will have moved away from mass-production towards greater specialisation as they seek to find more profitable ground higher up the supply chain. Conversely, companies from emerging market countries will have moved from low-profit localised manufacturing to a more standardised, high-volume approach. Chinese companies, for example, expect the proportion of standardised products they make to double by 2020, implying a significant increase in mass production capability whereas companies from Germany and the UK predict a trend away from localization to more standardized international products by 2020.

“The manufacturing industry will change significantly over the next ten to twelve years, but with careful planning and preparation, manufacturers around the world can position themselves for competitive advantage,” said Nick Gill, Global Manufacturing Sector Leader, Capgemini. “Closer collaboration with customers and suppliers and the systems put in place to manage this will be key to future success. In addition, manufacturers should be planning now for the upturn following the current recession and preparing for a more fluid movement of manufacturing between plants. With the complexity of the supply chain predicted to increase significantly along with greater concerns about supply chain disruption, manufacturers must ensure they have the necessary systems in place to support their business.”

About the study

This study, jointly conducted by Capgemini and IDC, was based on telephone interviews with 152 respondents in manufacturing companies from China, France, Germany, India, Netherlands, Sweden, the UK and the US. All interviews were conducted in local languages, except in India, where English was used. The individuals interviewed were of a senior level and involved in strategic decision making. The largest proportion of companies represented is classified as general manufacturing with high-tech, steel and automotive also well represented.

About Capgemini

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion and employs over 88,000 people worldwide.

More information is available at

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IBM tops Climate Change Strategies list

by Editor 12/12/2008 10:17:00 AM
IBM has been named the top company for climate change strategy and practices, in a report released by the Ceres investor coalition. The report issued today analyzes climate change governance practices at 63 of the world's largest retail, pharmaceutical, technology, apparel and other consumer-facing companies ( 

"This is recognition of IBM's longstanding dedication to managing its involvement with energy and climate change," said Wayne S. Balta, vice president, Corporate Environmental Affairs and Product Safety at IBM. "From how we run our operations to what we provide to our clients, IBM is committed to leadership in energy efficiency and climate protection across the breadth of its business."

Last month IBM was also positively evaluated among 24 IT companies by Gartner and WWF Sweden for the way the company manages climate change across its business operations, involving what Gartner termed environmental basics, supply chain basics, carbon basics, carbon delivery and carbon champions ( 

IBM's longstanding commitment regarding climate protection is backed by almost two decades of measuring energy efficiency and assessing climate impact. The results have been significant. For example:

  • Between 1990 and 2007, IBM saved 4.6 billion kWh of electricity consumption, avoided nearly 3.1 million metric tons of CO2 emissions (equal to 45 percent of the company's 1990 global CO2 emissions) and saved over $310 million through its annual energy conservation actions alone.
  • IBM's procurement of renewable energy and RECs increased from 11 million kWh in 2001 to 455 million kWh in 2007, which accounted for 8.5% of IBM's total 2007 global electricity purchases.
  • To further extend these achievements IBM set a "2nd generation" goal to reduce CO2 emissions associated with IBM's energy use 12% between 2005 and 2012 through energy conservation, use of renewable energy and funding RECs.

IBM also shares its results in a transparent manner. IBM was one of three manufacturing companies to report its greenhouse gas (GHG) emissions under the U.S. Department of Energy voluntary reporting program since its inception in 1995, and has reported through the Carbon Disclosure Project (CDP) since its inception in 2003. IBM is also a member of the CDP's new Supply Chain Leadership Collaboration to promote the management and reporting of GHG by companies in the supply chain. IBM's voluntary collaborations with external organizations in government and the NGO community further underscore the company's proactive approach to climate protection.

IBM is also leveraging its own operational work on energy and climate change as part of its call for a "smarter planet" wherein greater intelligence is infused into the way the world works. In particular, IBM's products and services are addressing not only IT's own direct impact upon energy consumption and CO2 emissions, but also the ways in which IT can help solve the world's energy and climate challenges. Ranging from energy efficient hardware, energy management software and data centers to intelligent electric utility networks, support for solar development, carbon management, intelligent transportation systems and more, IBM's initiatives are responding to this global challenge consistent with the company's core value of "innovation that matters." For more information on environmental management at IBM, see For more information on IBM's energy and environmental solutions for a smarter planet, see

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Accenture chosen to implement new tax system for the State of Maryland

by Editor 12/11/2008 2:52:00 PM
The Maryland Board of Public Works has awarded Accenture an $87 million contract to deploy a new integrated tax system for the state.

The new system is expected to significantly increase the state’s collection of tax revenues through enhanced discovery, audit and compliance programs and improved billing; streamline current processing for improved service to taxpayers; provide more efficient processing of refunds; and provide more taxpayer self-service capabilities via the Internet.

Following a competitive procurement process, the contract award was unanimously approved by Governor Martin O’Malley, Treasurer Nancy Kopp, and Comptroller Peter Franchot at a meeting of the Maryland Board of Public Works.

Under the contract and the Comptroller’s guidance, Accenture will implement the Accenture Enterprise Revenue Solution (AERS), which includes enhanced tax administration processing, receivables management, analytics, and data warehouse capabilities. The solution utilizes commercial off-the-shelf software from SAP and Teradata.

“This program for a new tax system is designed create a positive return for the state within three years,” said David Moskovitz, managing director of Accenture’s U.S. state and local [Public Service] practice. “Accenture has helped many states apply innovative tax-compliance technology to improve efficiency and ease taxpayer compliance burdens, and we are excited to team with Maryland on this important project.”

Drawing on its global systems integration expertise, Accenture will lead a team that includes SAP; Teradata, the data warehouse provider; and four Maryland-based minority business enterprises.

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SAP America, Bearing Point help clients improve enterprise performance

by Editor 12/11/2008 2:51:00 PM
BearingPoint, Inc., one of the world's largest management and technology consulting firms, today announced the signing of a new go-to-market agreement with SAP America, Inc. that will focus on helping customers better manage enterprise performance and proactively mitigate risk.

Under the new agreement, the two companies have established a go-to-market program that combines BearingPoint's experience in helping clients across all industries address their most pressing business and technology challenges with SAP's worldwide leadership in business software. In addition, BearingPoint, an SAP services partner, will offer services in support of “Office of the CFO” in North America.

Through this agreement, the companies will focus on helping chief financial officers (CFOs) optimize the information value chain with stronger, integrated performance and risk management measures using SAP® solutions for enterprise performance management and SAP solutions for governance, risk, and compliance (SAP solutions for GRC). Additionally, the companies will help chief information officers (CIOs) to implement SAP solutions for enterprise performance management and SAP solutions for GRC on top of a foundation of comprehensive, accurate enterprise data using the SAP NetWeaver® Master Data Management (SAP NetWeaver MDM) component of the SAP NetWeaver technology platform.

“This announcement underscores BearingPoint's commitment to help businesses harness the power of technology to drive performance and deliver meaningful, measurable results,” said Brian Snarzyk, executive vice president of Global Solutions for BearingPoint. “We're in tune with the 'stay awake' issues of executives and decision makers. Through this initiative, we'll be offering horizontal and vertical tailored, scalable SAP solutions and approaches to address tough business challenges.”

BearingPoint will augment its sales efforts for SAP applications with industry-specific marketing, targeted at the U.S. utilities, oil & gas, life sciences, retail, communications and media industries.

“BearingPoint and SAP share a long history of partnering together to support our customers' success,” said Stephen Spears, senior vice president, Office of the CEO, SAP Americas. “This agreement formalizes a focused effort to leverage BearingPoint's thought leadership and experience in areas of risk and information management and SAP's broad portfolio of unified performance optimization and risk applications. Together SAP and BearingPoint will help customers consolidate data to expose, manage and respond to an increasingly wide range of potential risks facing companies today.”

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