IT consulting firm Accenture and networking leader Cisco have expanded their strategic alliance to form an innovative virtual group to help large enterprises around the world increase business agility by embedding collaboration and data center virtualization capabilities into their key business processes.
The Accenture & Cisco Business Group has also announced the first three business solutions, which they will launch to help businesses with infrastructure transformation, customer contact transformation, unified communications and collaboration.
Andre Hughes, managing director for Accenture, who leads the virtual group, said: “Now more than ever, our clients face a range of challenges, from reducing operational costs and managing complex consolidations to competing globally and facing competitors with new cost-efficient business models. We formed the Accenture & Cisco Business Group to provide a seamless services team that can help clients improve their performance and competitiveness by making it easier for them to harness technology as they adapt to new ways of working.”
Rob Lloyd, senior vice president at Cisco, added: “For collaboration tools to deliver maximum value, they must extend seamlessly beyond desktop, organizational, and corporate boundaries, becoming intrinsically available to processes and applications across the IT infrastructure. Together with Accenture, we’re helping companies move to a more virtualized environment, using the network as the platform to enable seamless access to key business processes and applications anytime, anywhere, from any device.”
Accenture and Cisco Business Group's first three solutions are the following:
• Customer Contact Transformation Solutions help companies to win and retain customers with a superior customer service experience that differentiates the organization. The solutions unite expertise in customer relationship management, analytics, workflow performance and hiring software applications with intelligent customer-contact collaboration solutions that can help improve agent agility and optimize processes.
• Unified Communications and Collaboration Solutions include services that are tailored to companies’ unique environments to enable new ways of doing business and help create a sustainable competitive advantage. By combining an understanding of the client’s business processes, IT architecture and how users actually adopt technology, these solutions help clients collaborate to accelerate decision making and improve operational performance.
• Infrastructure Transformation Solutions combine the capabilities of Accenture’s business-process experts and Cisco networking experts to help companies optimize their network and data center infrastructures to improve the performance of mission-critical applications and reduce risks. The solutions offer a foundation to build productivity-enhancing applications, such as highly secure virtual conferencing and collaboration, as companies evolve to a more virtualized enterprise.