New Everest study: SaaS prevalent in HRO but slow to gain adoption in other BPO segments

by Editor 9/24/2010 5:09:00 PM
Global consulting and research firm Everest Group has released a new study, "Role of Software-as-a-Service (SaaS) in BPO." The study provides a framework to differentiate SaaS and non-SaaS solutions in BPO and shows that, although adoption of software-as-a-service (SaaS) and Business Process Outsourcing (BPO) is growing rapidly, the combined SaaS-BPO approach is yet to see significant traction in BPO beyond Human Resources Outsourcing (HRO).

The study demystifies the BPO-SaaS approach marked by multiple definitions, offerings and “look-alikes.” It also highlights the various engagement models, value proposition and challenges of a combined SaaS-BPO approach, as well as adoption trends in the key BPO segments: HRO, Finance and Accounting. 

The report finds most instances of adoption of the SaaS-BPO approach, outside of HRO, involve a buyer having an existing BPO or SaaS relationship and the buyer then driving an independent BPO and SaaS play.

“Although some SaaS and BPO players have initiated partnerships, they are in a very nascent phase,” said Research DirectorRajesh Ranjan. “As some of these partnerships solidify and successful case examples emerge, this approach will see increased adoption in other segments as well. Further innovations in technology, including the move to cloud platforms, should help further reduce total cost of ownership thus making the value proposition impossible to ignore.”

Adoption of the combined SaaS-BPO model is highest in HRO and is the predominant model within sub-segments such as payroll, benefits administration and increasingly within Learning Services Outsourcing (LSO). The PO market is seeing emergence of sourcing-focused SaaS-BPO solutions with FAO seeing minimal activities. With the exception of HRO, adoption is largely restricted to the mid-market.

For more information about the report, Role of Software-as-a-Service (SaaS) in BPO, other research reports or other research services, please visit

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UPI solutions leader opens new UK headquarters in London

by Editor 9/2/2010 3:37:00 PM
Panduit, IT and network solutions provider and the global leader in Unified Physical Infrastructure (UPI) solutions, has opened a new Customer Briefing Centre (CBC) at 6 Broad Street Place in London. The firm is a world-class developer and provider of leading-edge IT and network solutions that help customers optimize the physical infrastructure through simplification, agility and operational efficiency. They also have Customer Briefing Centres in Paris, Frankfurt and Chicago.

The new headquarters in London will house a working demonstration data centre to showcase the firm’s latest UPI solutions, which help businesses to connect, manage and automate networks and communications. Kenny Presly, UK and Ireland Area Manager at Panduit, said: "This is a very exciting development for us, it’s the first time that UK customers can see first-hand how our world class technology can easily improve operational efficiencies.

"Visitors can view Panduit’s Net-Access cabinets containing high density patching and cable management solutions and passive cooling systems such as the Net-Access server cabinet cooling door and the Cool Boot raised floor air sealing grommets. All these solutions help reduce cooling systems power requirements by managing warm air away from active equipment and will significantly reduce energy bills."

The data centre is also home to the QuickNet cabling system, a custom-made pre-terminated cabling solution which meets unique structured cabling requirements. "Installation of QuickNet not only produces much less waste packaging than conventional components," said Presly, "but also saves up to 75 per cent on installation time. It’s a win-win solution."

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