Accenture announces leadership appointments

by Editor 1/21/2011 4:03:00 PM
Accenture has announced the following changes to its executive leadership, effective March 1:
  • Sander van ’t Noordende, 47, has been named group chief executive of Accenture’s Management Consulting growth platform, succeeding Mark Foster who is retiring from the company. Mr. van ’t Noordende is currently group chief executive of Accenture’s Resources operating group, a position he has held since 2006. In his new role, Mr. van ’t Noordende will be responsible for the company’s management consulting capabilities across all of its service lines. In addition, he will assume responsibility for several other initiatives, including Analytics, Sustainability and Business Process Management. Mr. van ’t Noordende has been with Accenture for 23 years and has held a number of leadership roles across many parts of its business.
  • Jean-Marc Ollagnier, 49, will succeed Mr. van ’t Noordende as group chief executive of Accenture’s Resources operating group, which serves clients in the utilities, chemicals, energy (oil and gas), forest products, metals and mining industries. He currently leads Accenture’s Resources business across Europe, Africa, the Middle East and Latin America, a position he has held since 2006. During his 24 years with Accenture, Mr. Ollagnier has served in a variety of leadership roles, and has significant experience across many industries working with large, global clients on significant transformation programs.
  • Shawn Collinson, 49, has been named senior managing director—Growth & Strategy, succeeding Karl-Heinz Floether who will retire from the company later this year. Mr. Collinson, who joined Accenture in 1990, is currently managing director of Industries and Market Innovation, with responsibility for Accenture’s industry programs and investments. In his new role, Mr. Collinson will oversee all aspects of the Accenture strategy as well as continue to lead its industry and innovation programs. Mr. Collinson also oversees the business relationship with one of Accenture’s largest Resources clients.

“Sander, Jean-Marc and Shawn bring significant expertise and skills to their new roles. They all have outstanding leadership experience with Accenture, track records of success, and strong commitment to providing the highest level of service to our clients,” said Pierre Nanterme, Accenture’s chief executive officer. “I look forward to working closely with them as we accelerate the execution of our growth strategy, while delivering value to our clients and shareholders.

“On behalf of Accenture, I want to recognize both Mark and Karl-Heinz for their significant accomplishments and thank them for their many years of service to the company. Each has demonstrated true dedication and commitment to the success of our company and our clients.”

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Accenture report: High performing IT organizations hit the ground running following the economic downturn

by Editor 12/1/2010 2:36:00 PM
High performing information technology (IT) departments at large companies have hit the ground running following the recent economic downturn, recalibrating their efforts to drive more business value from IT, and leaving their less adroit counterparts playing catch-up, according to new research from Accenture.

While many companies slipped into stagnation mode during the downturn, cutting budgets and focusing primarily on maintenance, high-performing organizations viewed IT as a growth engine for their business and the economic conditions as an opportunity to build capability.

Accenture defines high performers in IT as those that achieve excellence in IT execution, IT agility and IT innovation together, balancing the constant and sometimes opposing demands placed on today’s IT function.

High performers in IT not only manage IT like a business, but run IT for the business and with the business. CIOs at these organizations are engaged in their company’s business strategies and are able to truly map out how IT supports those strategies.

"Our survey found that chief information officers (CIOs) of high performance IT organizations are deeply involved in business outcomes and closely attuned to business needs – current and future – across the enterprise," said Gary Curtis, Accenture’s chief technology strategist who supervised the research. "They are successfully retiring their legacy systems and embracing newer technologies. They are adept at managing the balance between optimizing costs and ensuring that they have the budget, skills, and resources to help fuel business growth."

The research also found that high performers don’t just do a few things well; they excel across the board when compared to lower performing IT departments. Some examples:

• They have web-enabled 42 percent more of their customer interactions and 93 percent more of their suppliers’ interactions;

• They are 44 percent more likely to recognize the strategic role IT plays in increasing customer satisfaction;

• They are eight times more likely to measure the benefits realized from IT initiatives;

• They spend 29 percent more annually on developing and implementing new applications rather than on maintaining existing ones; and

• They are twice as likely to view workforce performance as a priority by addressing challenges such as an aging workforce and collaboration, as well as developing technical and soft skills (business knowledge, relationship management)

"High performing IT departments are powerful drivers of value for their organizations – not simply keeping the lights on, but promoting technology initiatives that power innovation and enable the IT organization to function as a business," said Curtis.

Working with CIOs, Accenture based its research on detailed assessments of more than 226 of the world’s largest private- and public-sector organizations. Accenture conducts the research periodically as part of its ongoing effort to identify the characteristics of high performing IT organizations.

The Gap Has Grown

The current research uncovered a gap between high performers and other IT organizations – a gap that has grown significantly since Accenture’s last look at high performance IT organizations in 2008. Indeed, the difference between high performers and their peers in regards to IT innovation has grown from 31 percent in 2008 to 42 percent today. In the area of execution excellence, the gap has increased seven points – from 30 percent to 37 percent – in two years.

"High performers that have shown the ability to differentiate their core IT capabilities during the downturn – a period when many organizations were focused primarily on cost reduction – are now positioned to deliver much more value to their companies as they pursue business growth,” said Curtis. “Companies failing to adopt the same management practices as high performers are, at best, at a competitive disadvantage. At worst, they are at risk of falling permanently behind."

About the Study

The High Performance IT research program has been operating since 2005. This report is based on detailed assessments conducted by the most senior IT executives in 226 of the world’s largest private and public sector organizations in North America, Latin America, Europe, and Asia Pacific These companies have combined annual revenues of $2.1 trillion, represent a wide range of industries and include both Accenture clients and non-clients.

To read the full report, please click here.

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Accenture: Perception of data security at odds with reality

by Editor 4/28/2010 6:51:00 PM

Nearly three-quarters of organizations believe they have adequate policies in place to protect sensitive, personal information, yet more than half have lost sensitive data within the past two years — and nearly 60 percent of those organizations acknowledge data loss as a recurring problem, according to findings of a global study released today by Accenture.

The study — which surveyed more than 5,500 business leaders and 15,500 adult consumers in 19 countries — reveals a startling difference between organizations’ intentions regarding data privacy and how they actually protect sensitive personal information, such as name, address, date of birth, race, National ID/social security number and medical history.  The study was conducted in conjunction with the Ponemon Institute, an independent privacy, protection and information security research firm.

“The volume of sensitive personal information being collected and shared by organizations has grown exponentially in recent years, making data protection a critical business issue and not just a technology concern,” said Alastair MacWillson, managing director of Accenture’s Security practice. “Our study underscores the importance of taking a comprehensive approach to data privacy and protection, one that closes the gaps between business strategy, risk management, compliance reporting and IT security.”

Global business findings

Fifty-eight (58) percent of business respondents have experienced at least one data security breach over the past two years, yet 73 percent said their organization has adequate policies to protect the personally identifiable information it maintains.

While 70 percent agreed that organizations have an obligation to take reasonable steps to secure consumers’ personal information, there are discrepancies in their commitments for doing so:

  • Forty-five (45) percent of respondents were unsure about or actively disagreed with granting customers the right to control the type of information that is collected about them.
  • Forty-seven (47) percent were unsure about or disagreed with customers having a right to control how this information is used.
  • Nearly half also did not believe it was important or very important to: limit the collection (47 percent) or sharing (46 percent) of sensitive personal customer information; protect consumer privacy rights (47 percent); prevent cross-border transfers of personal information to countries with inadequate privacy laws (47 percent); prevent cyber crimes against consumers (48 percent); or prevent data loss or theft (47 percent).

The study revealed that the biggest causes of data loss are internal — problems presumably well within an organization’s ability to detect and correct. For instance, business or system failure (57 percent) and employee negligence or errors (48 percent) were cited most often as the source of the breaches; cyber crime was cited as a cause of only 18 percent of security breaches.

While many organizations believe that complying with existing regulations is sufficient, it appears that compliance alone may not be enough to protect sensitive data.  For instance, 70 percent of respondents said they regularly monitor privacy and data protection regulatory compliance requirements, yet data breaches have occurred in 58 percent of organizations polled.

The study also identified significant differences in terms of attitudes and policies regarding data privacy and protection between organizations that had not experienced any data-security breach in the past two years and those that had.  Specifically, respondents in organizations that did not have a data-security breach:

  • were more likely to know where personal information on customers and employees resides within their organization’s IT enterprise (75 percent versus 66 percent); and
  • were more likely to feel an obligation to control who has access to personal data (72 percent versus 60 percent).

Global consumer findings

More than two-thirds (70 percent) of consumers surveyed around the world believe that privacy of their personal information is important or very important, yet 42 percent are skeptical that organizations are doing enough to adequately protect the personally identifiable information they have shared, revealing an overall lack of trust.

The study suggests that while consumers want to ‘own’ their personal information, they feel organizations have a responsibility for managing and protecting it.  For instance:

  • Fifty-three (53) percent of consumers said they believe they have the right to control how their personal information is used. The same percentage said they believe they have a right to access and review the data collected and used by organizations.
  • When asked who has the most responsibility for ensuring that information is adequately protected, 41 percent of consumer respondents said the government, 21 percent said companies, 19 percent said the individual, and 20 percent said it should be a shared effort.

 “The findings reinforce the critical role that data privacy plays in maintaining trust between organizations and their consumer and business customers,” said Bojana Bellamy, Accenture’s director of Data Privacy and vice president of the International Association of PrivacyProfessionals. “A proactive approach to data protection and privacy can not only help organizations avoid fines for non-compliance but, even more importantly, can help avoid breaches that can alienate customers and destroy brand credibility.”

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Accenture and GE Fanuc Intelligent Platforms help Metro de Madrid transform its operations and increase service levels

by Editor 12/1/2009 4:20:00 AM

Metro de Madrid, the third largest metro system in the world, has successfully introduced a program to transform its maintenance operations and provide higher standards of transportation services.  Metro de Madrid has teamed with Accenture and GE Fanuc Intelligent Platforms, a unit of GE Enterprise Solutions, to launch the program, known as ‘COMMIT’,  to increase operational performance and raise the level of its customer service.

To meet Metro de Madrid’s operational goals, Accenture implemented a new operational maintenance model and designed a technology infrastructure to manage in real-time the installation of metro’s equipment such as elevators, escalators, energy distribution and management, telecommunications, hydraulic pumps, ticketing and turnstiles. The model comprises monitoring and automation tools with capabilities including advanced diagnostics of failures and incidents to minimize service disruptions, the analysis of incidents and equipment faults to reduce maintenance costs and maximize manpower resources, and remote maintenance and remote monitoring of installations of equipment to increase efficiency. GE Fanuc Intelligent Platform’s supervisory control and data acquisition software suite, Proficy iFIX , was implemented as a part of the solution. iFIX provides real-time information management to help Metro de Madrid drive better analytics and leverage more reliability, visibility into day-to-day operations, flexibility and scalability across their enterprise.

“We are delighted with the early successes the COMMIT program has delivered,” Manuel Vázquez , Metro de Madrid’s Infrastructure Director. “The work Accenture and GE Fanuc Intelligent Platforms carried out is central to the expansion of our network and delivery of superior service as we now have real-time diagnostic and monitoring tools that enable us to be proactive rather than reactive at all levels and aspects of the network’s operation.”

Since the launch of the COMMIT program in June 2006, Metro de Madrid has realized a range of benefits including:

*  Putting into service about one third more equipment and facilities without deteriorating the quality of service. The costs of implementation were also controlled;

*  Manpower efficiencies with a reduction in second on-site visits to resolve equipment failures or malfunctions;

*  Increase in positive customer experience due to real-time availability of the state of services offered;

*  Improved technical and service management internally and with its suppliers.

Carlos Gallego, Accenture senior executive for public transportation, said, “COMMIT has a strong focus on innovation and is a pioneering model in maintenance infrastructures for the railway industry. It has already been able to deliver superior quality of service at a reduced operating cost.”

Marco Ribas, senior executive with Accenture automation and industrial solutions services, said, “Accenture is committed to leveraging our skills in industrial automation and experience in business process and systems to help Metro de Madrid achieve its goals of operational excellence and positive customer experience.  We were able to provide Metro de Madrid with critical, real-time transit system operations data and other essential information, using GE Fanuc Intelligent Platforms software, which allowed it to align operations with the business strategy.  We look forward to collaborating with GE Fanuc Intelligent Platforms on future client opportunities.”

Erik Udstuen, Vice President of Software and Services for GE Fanuc Intelligent Platforms, said, “Our industry-leading HMI/SCADA software is designed to provide organizations like Metro de Madrid visibility into their operations so they can make decisions to achieve a sustainable advantage for their business. We are pleased to be working jointly with Accenture on this operation and service quality program, and plan to collaborate on similar client opportunities.”

Accenture and GE have begun a working relationship to provide enterprise solutions globally.

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Global IT services revenue up 8.2 percent in 2008 – Gartner

by Editor 6/12/2009 10:50:00 AM
consulting jobs,tech jobs,job board
The latest study from information technology consulting firm Gartner, Inc. shows that global IT services revenue rose 8.2 percent in 2008, to $806 billion, from $745 billion in 2007. IBM remains the worldwide market leader, with 7.3 percent of the global market share, followed by HP (4.8 percent), Accenture (2.9 percent), Fujitsu (2.5 percent), and CSC (2.1 percent).

Kathryn Hale, research vice president for Gartner’s worldwide IT services group, says: “Vendors had six to eight months of ‘business as usual’ in 2008 and then approximately four months encountering the beginning of the global economic downturn, featuring widespread cost restrictions and cost reductions. The only two segments of the market that grew less than forecast were IT management and process management. This is particularly surprising, because in economic hard times the potential cost savings from outsourcing usually keeps this market segment buoyant. However, apparently buyer hesitation to commit to the long-term requirements of outsourcing agreements took precedence in 2008.”

The full report - “Market Share: IT Services, Worldwide Rankings, 2008.” – is available on Gartner’s site

Worldwide IT Services Vendors by Revenue in 2008 (Millions of U.S. Dollars)

IBM – 58,891

HP – 38,584

Accenture – 23,732

Fujitsu – 20,432

CSC – 17,112

Others – 647,172

Find the latest IT consulting jobs on our job board.

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Accenture helps implement Amsterdam Smart City program

by Editor 6/9/2009 4:23:00 PM
IT consulting firm Accenture has been chosen by the City of Amsterdam to assist with the implementation of the ‘Amsterdam Smart City’ program and help create the first ‘intelligent city’ in the EU. The first phase of the project was launched on June 3.

The consultancy will collaborate with the Amsterdam Innovation Motor agency to conceive, implement, manage and assess each stage of the project. It will also be in charge of the data analysis and the integration of the smart-grid technology.

Amsterdam is a member of Accenture’s Intelligent City Network, which helps industry professionals exchange their experience and knowledge and connects city authorities and utilities across the globe committed to deploying smart electric grids.

The Amsterdam Smart City program entails the development and implementation of a number of feasible projects that will make it possible for the city to reduce its carbon footprint and meet the EU’s goals to significantly reduce energy usage and emissions by 2020.

The project will use a smart electric grid, smart meters, smart-building technologies and electric vehicles to reduce energy consumption in housing, commercial properties, public buildings and areas, and transportation. Smart grids are electricity distribution networks that combine traditional and new technology to manage the flow of energy more effectively and efficiently than previously possible.

The City of Amsterdam is the first city in the EU to deploy intelligent technology, such as smart grids, in its electricity distribution system.

Joke van Antwerpen, director of the Amsterdam Innovation Motor, said: “Amsterdam Smart City is closely linked to the Amsterdam Climate Program, which states clear climate goals for the City of Amsterdam to reduce carbon emissions and encourage change in the energy consumption of our citizens. We chose Accenture for its innovative thinking in helping city authorities and utilities come together in responding to climate change challenges, as well as its expertise in smart-grid and smart-metering technologies.”

Maikel van Verseveld, Accenture’s European lead for Smart Grids, added, “Because cities are the world’s major source of carbon emissions, they must play a leadership role in energy management and electricity consumption by uniting the private and public sectors. Accenture’s role is to facilitate this integration and to build and manage the intelligent infrastructure that will transform the urban environment.”

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Accenture wins four 2009 SAP® Pinnacle Awards

by Editor 5/14/2009 3:44:00 PM
Global consulting, technology and outsourcing firm Accenture has won four 2009 SAP® Pinnacle Awards, making it a total of 18 SAP awards to date and confirming its position as one of SAP's leading strategic partners.

The SAP Pinnacle Awards recognize SAP partners who have excelled in developing their partner relationships with SAP and who provide quality products, solutions and services to SAP customers. Accenture accepted the awards at a ceremony in Orlando during the opening of SAP’s annual customer event, the SAPPHIRE® 2009 conference.

Accenture won in the following categories:

  • Collaborative Revenue Contribution Award – This award formally recognizes the recipient as SAP’s leading partner across the totality of its business. Accenture has now won this award for three consecutive years, reflecting Accenture’s ability to continue serving its long-standing clients while securing new market share.
  • SOA Thought Leadership, Service Partners – One of the most coveted technical awards presented at SAPPHIRE, this award recognizes the recipient’s strength and innovation in developing SAP solutions based on service-oriented architecture (SOA).
  • SOA Proof Points/Showcase Leadership, Service Partners – This award recognizes the recipient’s capabilities in developing enterprise services and securing a high number and quality of approved proof-point scenarios and business value reference submission
  • BusinessObjects Service Partner – This award recognizes the recipient’s pool of talent focused on business intelligence and the data landscape, including SAP NetWeaver® Business Warehouse (SAP NetWeaver BW) and the SAP BusinessObjects™ portfolio of solutions.

The awards reflect Accenture’s three decades of experience bringing a business value-driven approach to systems integration.

“The strategic alliance between Accenture and SAP is a powerful force in the marketplace, with Accenture delivering SAP services and solutions to more than a thousand clients around the world in nearly every industry,” said Patrick Puechbroussou, managing director of Accenture’s SAP business. “We are particularly pleased to be recognized for our strengths in SOA and business intelligence, two areas where we apply the latest SAP technology to help organizations cultivate their own distinctive capabilities.”

“SAP is committed to fostering an ecosystem that is driven by co-innovation and which uniquely provides solutions and services that help customers meet their most pressing challenges,” said Zia Yusuf, executive vice president, Global Ecosystem and Partner Group, SAP. “SAP Pinnacle Awards recognize those partners that have consistently demonstrated excellence in delivering value-focused and cost-effective solutions and services which help customers address their industry and business process needs. We thank Accenture for their dedication and passion to teaming with SAP to help extend the value of a customer-focused ecosystem.”

For more details about the awards: www.accenture.com/sap  
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Accenture tops The Global Outsourcing 100 list

by Editor 4/29/2009 4:12:00 PM
IT consulting firm Accenture has been named top outsourcing provider by the International Association of Outsourcing Professionals (IAOP). The consultancy was ranked No. 1 on IAOP’s Global Outsourcing 100 list for the second consecutive year.

IAOP’s Global Outsourcing 100 list was conceived to help businesses find the most suitable service providers for their organisation using an objective set of factors. Outsourcing providers are ranked based the quality of their service judged across 18 different criteria.

IAOP chairman Michael Corbett said, “Companies around the world use IAOP’s Global Outsourcing 100 to make smarter buying decisions. We're proud of the program and very appreciative of all the great companies that put so much effort into the application and evaluation process. Accenture's No. 1 ranking is a testament not only to its outsourcing capabilities but to the way it brings leadership and a commitment to excellence to everything it does.”

“Accenture is extremely honoured to be recognized once again by the IAOP as the best outsourcing provider in the world,” said Kevin Campbell, Accenture’s group chief executive – Outsourcing. “The ranking is a reflection of the hard work and dedication of the 85,000 Accenture men and women around the world who provide outsourcing services that can help our clients improve their business performance, create new business value and innovate to stay ahead of the marketplace.”

Accenture’s services include application, infrastructure, and business process outsourcing. The company has more than 600 clients across more than 30 industries in both the public and private sector.

Find the latest Accenture jobs on our consultancy job board.

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EDS, Accenture and others to sell Microsoft’s online services

by Editor 4/28/2009 4:41:00 PM
Microsoft revealed on Monday that EDS, a Hewlett-Packard unit, IT consulting firm Accenture, and other information technology companies have agreed to help sell its collection of hosted online services – the Microsoft Business Productivity Online Suite – which Microsoft originally launched in November.

The products are hosted in Microsoft’s data centres. They include Exchange, SharePoint, Office Communications Server and Live Meeting.

Wortell, a Dutch system integrator and Microsoft Gold Certified Partner, said it liked Microsoft’s services because they made it possible for them to achieve higher sales, as well as reach clients who for different reasons can't invest in building their own computing infrastructure.

Wortell CTO Danny Burlage said: “For us, (it) means that we don't have to worry about infrastructure. It allows us to focus on what's really important.”

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Management Consultancy Recruitment Channel Report 2009

by Editor 4/20/2009 4:46:00 PM
Top-Consultant.com has released the 2009 Management Consultancy Recruitment Channel Report. In its eighth year, the study aims to help consultancy recruiters and job candidates improve their odds in the job market in the challenging economic climate.

The Management Consultancy Recruitment Channel Report consists of two surveys: a survey of 877 management consulting job candidates from all the major consulting firms, including Accenture, Capgemini, PA Consulting, Deloitte, Ernst & Young, KPMG, PwC, EDS, IBM, Microsoft, Oracle and SAP, and a survey of 142 recruiters working in the consulting industry.

The report covers such areas as recruitment trends and budgets in the downturn, recruiters’ expectations, industry sectors expected to generate most recruitment activity within consulting, functional areas of consulting expected to be most active this year, most likely source of hires, retention rates in 2009, most frequent reasons why people leave consulting and most popular jobs they move on to, recruitment channels, candidate attraction, most popular recruitment channels, past, present and future trends in candidate application behaviour, candidate intentions, and most popular individual recruitment consultants, recruitment agencies and internet job site suppliers.

The Recruitment Channel Report, available at Top-Consultant.com, is sponsored by Mindbench.  

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