Convergys Corp. has announced the acquisition of Ceon Corp., a California-based business applications provider. The details of the deal have not been disclosed.

The two companies originally formed an alliance in January in order to offer clients a comprehensive enterprise product management solution, starting with the upgrade of Convergys' Infinys Business Support System.

Convergys has headquarters in Cincinnati and provides human resources, customer care and billing services to clients across the globe. Ceon offers product lifecycle managemetn software and has offices in Redwood City, CA, France and the UK.

Bob Lento, president of information management at Convergys, says:

“Ceon’s product management assets are at the heart of our strategy to help our clients more effectively manage new and advanced value-added services, introduce these services quickly, and evolve these new offers at market speed.”

Consulting and outsourcing company Convergys Corp. has announced that its board of directors and the senior management are considering separating Convergys’ information management practice into a new publicly traded company.

The final decision is expected to come in the last quarter of 2008.

Dave Dougherty, Convergys’ president and chief executive, says:

“We believe it’s prudent to consider separating information management into an independent entity as a means of enhancing the strength and focus of each of our businesses to better serve our clients, provide more opportunities for our employees, and bolster each business’ competitive position.”

Convergys is based in Cincinnati. It employs 75,000 people in 85 centres across the world. Its services include call-centre, billing and employee care outsourcing. The clients of the information management arm include telecommunications companies such as Cincinnati Bell and AT&T Inc.

This year, the Consultancy Careers Fair will take place at the Barbican Exhibition Hall in central London on October 9th and 10th.

Visiting consultants will have the opportunity to meet recruiters from a wide range of consulting firms. The doors will be open to them on Thursday, October 9th (18:30 – 21:00) and Friday, October 10th (09:30 – 16:30).

To attend, book your ticket on the Consultancy Careers Fair website, where you can also find more information about the event. Spaces are limited, so make sure you register your ticket soon.

UK's leading management and IT consulting firms, including some of the world's best known consultancy brands, and a number of boutique firms will be sending their recruiters to the event.

The consulting firms that will exhibit at the 2008 Consultancy Careers Fair include Accenture, Axon, Consulting Point, Convergys, Dell Corporation, Deloitte, Detica, Ernst & Young, Gartner UK, Hitachi Consulting, IBM, Mindbench, Navigant Consulting, PA Consulting, PCubed, PricewaterhouseCooopers LLP, Proudfoot Consulting, Qedis, Tefen Ltd, and many others. More than 45 stands have already been booked and over 2,500 people are expected to attend the event.

The annual Consultancy Careers Fair is organized by career websites Top-Consultant.com and TopITconsultant.co.uk.

Convergys Corporation, a global leader in relationship management, announces the appointment of Jim Goetz as Chief Information Officer. Goetz will report to Earl Shanks, Convergys’ Chief Financial Officer.

In this leadership role, Goetz will be responsible for strategic planning and global implementation of the information systems and technology function for Convergys including programming, systems development, database management, computer operations, telecommunications, and outsourcing. Goetz will also interact with clients as the strategic leader for Convergys’ technology solutions from an internal and outsourcing perspective.

Most recently, Goetz served as CIO for the ServiceMaster Company where he led transformational initiatives in technology infrastructure, applications, and business capabilities used throughout the ServiceMaster consumer brands including TruGreen, Terminix, American Home Shield, ServiceMaster Clean, and Merry Maids.

Before moving to the ServiceMaster Company, Goetz worked for IBM Global Services where he led the development and implementation of e-business services for telecom, media, and internet based companies. Earlier in his career, Goetz worked for Ameritech as the senior information technology executive responsible for all shared technology across the enterprise. He also worked for Nolan, Norton & Co. and in systems engineering and management roles in IBM. Goetz holds a degree in mathematics from Wheaton College and a master’s of business administration from the University of Chicago.

About Convergys

Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 87 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com  

Convergys Corporation, a relationship management solutions provider, reported this week that Willard W. Brittain has been elected to the company's board of directors, with effect from yesterday, as announced by Philip A. Odeen, non-executive chairman of the board of Convergys.

A director at Perini Corporation, Analysts International Corporation and DaVita Inc, as well as two non-profit boards, Brittain recently served as chairman and CEO of Professional Resources on Demand, an executive search, interim placement and business advisory firm, since March 2003.

Earlier, he was the chief operating officer of PwC Consulting, the information technology, process and strategy consulting business of PricewaterhouseCoopers LLP. Brittain worked with PricewaterhouseCoopers LLP for 28 years before his retirement, even serving as its chief operating officer.

Amy Giddings, Supervisor for Convergys, has been recognized by Cambridge Who's Who for showing dedication, leadership and excellence in people management.

Ms. Giddings has almost 20 years of professional experience with Convergys, a consulting firm that offers consulting services and business outsourcing. An expert in managing people, she is in charge of supervising 25 employees, training new hires and analyzing strategy. She has been honored with the Best Employee of the Year award for her efforts, and attributes her success to her hard work and dedication. Ms. Giddings looks forward to taking courses in medical transcription.

The mission of Cambridge Who's Who is to ensure that Cambridge members receive recognition, support and credibility to advance their careers. Cambridge Who's Who is also committed to delivering the highest quality networking resource for job recruitment, career enhancement and new business development.

Cambridge Who's Who members have exclusive access to the biographical information of more than 200,000 successful executives, professionals and entrepreneurs at www.cambridgewhoswho.com, where they use the database to share information, knowledge and services. Communication via the Cambridge Who's Who registry travels in two directions, enabling Cambridge Who's Who members to reach out when they have a business need or opportunity as well as receive information on exciting new ventures.

Cambridge Who's Who is the fastest-growing publisher of executive, professional and entrepreneur biographies in the world today. Our accomplished members and extensive online database make Cambridge Who's Who a premier resource for networking. The Cambridge mission is to deliver its members the recognition and competitive edge needed to network and do business effectively. Inclusion in the registry is an honor limited to individuals who have demonstrated leadership and achievement in their industry and occupation. The registry is distributed exclusively to our members around the world, making it the ideal vehicle for you to use to position yourself and your company.

Commitment to excellence over the past year has earned Convergys Corporation recognition as an outstanding supplier to affiliates of AT&T Inc., one of the world’s leading data, voice, wireless, and Internet services providers.

“We are proud of our long-standing tradition and leadership position in providing unparalleled products and services to our worldwide customer base,” said Tim Harden, president of AT&T Supply Chain and Fleet Operations. “We’re successful on that front in large part thanks to suppliers like Convergys that consistently stood out in providing AT&T with better products, services, or solutions.”

Convergys received one of 27 supplier recognition awards for its work in helping AT&T deliver outstanding service to its customers during the past year. Convergys was recognized for its contributions in the area of “Teamwork.”

"Convergys is very proud to have been honored by AT&T with this distinctive recognition that goes to the heart of our client-centric philosophy,” said Jim Boyce, president of Convergys, North America. “This recognition serves as a tribute to our dedicated AT&T account teams who have an intense focus on serving AT&T every day. Convergys is pleased and dedicated to going above and beyond for AT&T and for all our global clients as part of our corporate values and rich heritage of customer service.”

As part of its annual supplier recognition program, AT&T took out a half-page ad in the June 11, 2008, edition of The Wall Street Journal to publicly thank the selected companies.

Convergys Corporation, a global leader in relationship management, has announced the appointment of Mike Betzer as Senior Vice President, Relationship Technology Management (RTM). He will report to Dave Dougherty, president and CEO of Convergys.

In this leadership role, Betzer will be responsible for the overall success and continued growth of RTM. He will oversee the creation of strategic business plans, delivery of solutions and services to Convergys clients, implementation of existing technologies into solutions for new industries and markets, and the development of new Convergys relationship management solutions such as Convergys' recently announced Multichannel Automation Solutions portfolio.

According to Betzer, this portfolio effectively combines consulting services, best-of-breed technologies, professional services, and flexible delivery models across live agent and self-service, and exemplifies Convergys' unique ability to bring together a comprehensive set of solutions and services to solve key business challenges for our clients.

Betzer brings more than 20 years experience in the RTM space having most recently held the Vice President, Customer Relationship Management Strategy role at Oracle. Betzer had overall responsibility for Customer Relationship Management product strategy for Siebel when it was acquired by Oracle, and for Oracle E-Business Suite, PeopleSoft Enterprise, and Oracle Fusion product lines.

Prior to this role, Betzer served as vice president of product management with overall responsibility for contact centers, service, field service, help desk, knowledge management, mobile, wireless, handheld devices, computer telephony integration (CTI) and software as a service (Saas) products for Siebel and the Oracle E-Business Suite product families.

In 1999, Betzer founded Ineto Services, a provider of hosted intelligent routing software for incoming calls, voicemail, IVR, and chat. Ineto was acquired by Siebel in 2004.

Prior to his roles at Ineto and Siebel, Betzer spent 14 years in telecommunications serving in sales and operations positions including vice president of information technologies and vice president of operations with MCI. He also spent two years as vice president of sales for Pioneer Technologies.

Betzer holds a bachelor's degree in marketing from the University of Northern Iowa and a master's of business administration in telecommunications from St. Edwards University in Austin, Texas.

About Convergys

Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.

For more information, visit www.convergys.com