Convergys gets supplier recognition award from AT&T

by Editor 6/17/2008 2:45:00 PM

Commitment to excellence over the past year has earned Convergys Corporation recognition as an outstanding supplier to affiliates of AT&T Inc., one of the world’s leading data, voice, wireless, and Internet services providers.

“We are proud of our long-standing tradition and leadership position in providing unparalleled products and services to our worldwide customer base,” said Tim Harden, president of AT&T Supply Chain and Fleet Operations. “We’re successful on that front in large part thanks to suppliers like Convergys that consistently stood out in providing AT&T with better products, services, or solutions.”

Convergys received one of 27 supplier recognition awards for its work in helping AT&T deliver outstanding service to its customers during the past year. Convergys was recognized for its contributions in the area of “Teamwork.”

"Convergys is very proud to have been honored by AT&T with this distinctive recognition that goes to the heart of our client-centric philosophy,” said Jim Boyce, president of Convergys, North America. “This recognition serves as a tribute to our dedicated AT&T account teams who have an intense focus on serving AT&T every day. Convergys is pleased and dedicated to going above and beyond for AT&T and for all our global clients as part of our corporate values and rich heritage of customer service.”

As part of its annual supplier recognition program, AT&T took out a half-page ad in the June 11, 2008, edition of The Wall Street Journal to publicly thank the selected companies.

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Convergys names Mike Betzer new Senior Vice President of Relationship Technology Management

by Editor 6/5/2008 2:51:00 PM

Convergys Corporation, a global leader in relationship management, has announced the appointment of Mike Betzer as Senior Vice President, Relationship Technology Management (RTM). He will report to Dave Dougherty, president and CEO of Convergys.

In this leadership role, Betzer will be responsible for the overall success and continued growth of RTM. He will oversee the creation of strategic business plans, delivery of solutions and services to Convergys clients, implementation of existing technologies into solutions for new industries and markets, and the development of new Convergys relationship management solutions such as Convergys' recently announced Multichannel Automation Solutions portfolio.

According to Betzer, this portfolio effectively combines consulting services, best-of-breed technologies, professional services, and flexible delivery models across live agent and self-service, and exemplifies Convergys' unique ability to bring together a comprehensive set of solutions and services to solve key business challenges for our clients.

Betzer brings more than 20 years experience in the RTM space having most recently held the Vice President, Customer Relationship Management Strategy role at Oracle. Betzer had overall responsibility for Customer Relationship Management product strategy for Siebel when it was acquired by Oracle, and for Oracle E-Business Suite, PeopleSoft Enterprise, and Oracle Fusion product lines.

Prior to this role, Betzer served as vice president of product management with overall responsibility for contact centers, service, field service, help desk, knowledge management, mobile, wireless, handheld devices, computer telephony integration (CTI) and software as a service (Saas) products for Siebel and the Oracle E-Business Suite product families.

In 1999, Betzer founded Ineto Services, a provider of hosted intelligent routing software for incoming calls, voicemail, IVR, and chat. Ineto was acquired by Siebel in 2004.

Prior to his roles at Ineto and Siebel, Betzer spent 14 years in telecommunications serving in sales and operations positions including vice president of information technologies and vice president of operations with MCI. He also spent two years as vice president of sales for Pioneer Technologies.

Betzer holds a bachelor's degree in marketing from the University of Northern Iowa and a master's of business administration in telecommunications from St. Edwards University in Austin, Texas.

About Convergys

Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.

For more information, visit www.convergys.com

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