Infosys BPO awarded 5-Star rating by Bureau of Energy Efficiency

by Editor 5/19/2010 6:04:00 PM
Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has been awarded the 5-star rating for energy efficiency by Bureau of Energy Efficiency (BEE) for its building located in its Phase 2 campus in Hinjewadi, Pune, India. The rating is under the "Star rating for BPO buildings" scheme of BEE that rates office buildings in India from which BPO services are rendered on a scale of 1 to 5 stars, where a 5-star rating signifies being the most energy efficient. The rating is valid for a period of five years.

The eligibility criteria included the overall energy usage efficiency and minimization of operation costs of the BPO building. The 5-star rating was an outcome of using higher efficiency products that enabled reduction in the energy consumption in the building. The building spans a total area of 25,577 square metres and the annual energy consumption is approximately 2406199 kWh.

Commenting on the rating, (Swami) Swaminathan, CEO & MD, Infosys BPO, said, "We are delighted to have received this prestigious rating. Obtaining the BEE 5-star rating highlights our commitment towards energy efficiency. We continue to focus on designing world-class green buildings with energy efficient designs, using solar heaters as well as efficient lighting systems. We are also focused on educating our employees to optimize energy consumption by shutting down computers and other electrical devices when not in use. We believe that these small steps can help address the larger concerns in India."

The Bureau of Energy Efficiency is a statutory body at the national level and functions under the Ministry of Power, Government of India. The organization has launched the "Star rating for BPO buildings" scheme to recognize energy conservation and efficiency of office buildings.
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Accenture: Perception of data security at odds with reality

by Editor 4/28/2010 6:51:00 PM

Nearly three-quarters of organizations believe they have adequate policies in place to protect sensitive, personal information, yet more than half have lost sensitive data within the past two years — and nearly 60 percent of those organizations acknowledge data loss as a recurring problem, according to findings of a global study released today by Accenture.

The study — which surveyed more than 5,500 business leaders and 15,500 adult consumers in 19 countries — reveals a startling difference between organizations’ intentions regarding data privacy and how they actually protect sensitive personal information, such as name, address, date of birth, race, National ID/social security number and medical history.  The study was conducted in conjunction with the Ponemon Institute, an independent privacy, protection and information security research firm.

“The volume of sensitive personal information being collected and shared by organizations has grown exponentially in recent years, making data protection a critical business issue and not just a technology concern,” said Alastair MacWillson, managing director of Accenture’s Security practice. “Our study underscores the importance of taking a comprehensive approach to data privacy and protection, one that closes the gaps between business strategy, risk management, compliance reporting and IT security.”

Global business findings

Fifty-eight (58) percent of business respondents have experienced at least one data security breach over the past two years, yet 73 percent said their organization has adequate policies to protect the personally identifiable information it maintains.

While 70 percent agreed that organizations have an obligation to take reasonable steps to secure consumers’ personal information, there are discrepancies in their commitments for doing so:

  • Forty-five (45) percent of respondents were unsure about or actively disagreed with granting customers the right to control the type of information that is collected about them.
  • Forty-seven (47) percent were unsure about or disagreed with customers having a right to control how this information is used.
  • Nearly half also did not believe it was important or very important to: limit the collection (47 percent) or sharing (46 percent) of sensitive personal customer information; protect consumer privacy rights (47 percent); prevent cross-border transfers of personal information to countries with inadequate privacy laws (47 percent); prevent cyber crimes against consumers (48 percent); or prevent data loss or theft (47 percent).

The study revealed that the biggest causes of data loss are internal — problems presumably well within an organization’s ability to detect and correct. For instance, business or system failure (57 percent) and employee negligence or errors (48 percent) were cited most often as the source of the breaches; cyber crime was cited as a cause of only 18 percent of security breaches.

While many organizations believe that complying with existing regulations is sufficient, it appears that compliance alone may not be enough to protect sensitive data.  For instance, 70 percent of respondents said they regularly monitor privacy and data protection regulatory compliance requirements, yet data breaches have occurred in 58 percent of organizations polled.

The study also identified significant differences in terms of attitudes and policies regarding data privacy and protection between organizations that had not experienced any data-security breach in the past two years and those that had.  Specifically, respondents in organizations that did not have a data-security breach:

  • were more likely to know where personal information on customers and employees resides within their organization’s IT enterprise (75 percent versus 66 percent); and
  • were more likely to feel an obligation to control who has access to personal data (72 percent versus 60 percent).

Global consumer findings

More than two-thirds (70 percent) of consumers surveyed around the world believe that privacy of their personal information is important or very important, yet 42 percent are skeptical that organizations are doing enough to adequately protect the personally identifiable information they have shared, revealing an overall lack of trust.

The study suggests that while consumers want to ‘own’ their personal information, they feel organizations have a responsibility for managing and protecting it.  For instance:

  • Fifty-three (53) percent of consumers said they believe they have the right to control how their personal information is used. The same percentage said they believe they have a right to access and review the data collected and used by organizations.
  • When asked who has the most responsibility for ensuring that information is adequately protected, 41 percent of consumer respondents said the government, 21 percent said companies, 19 percent said the individual, and 20 percent said it should be a shared effort.

 “The findings reinforce the critical role that data privacy plays in maintaining trust between organizations and their consumer and business customers,” said Bojana Bellamy, Accenture’s director of Data Privacy and vice president of the International Association of PrivacyProfessionals. “A proactive approach to data protection and privacy can not only help organizations avoid fines for non-compliance but, even more importantly, can help avoid breaches that can alienate customers and destroy brand credibility.”

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Arthur D. Little: Creating competitive advantage by transforming data into intelligence

by Editor 4/22/2010 11:36:00 AM

In today’s high-risk world, foreseeing potential problems and eliminating them before they happen is the ideal many executives strive toward. As business environments move at a rapid pace, making the most of the increased volumes of available market and customer data has become business critical, a new report from management consultancy Arthur D. Little warns.

According to the report "The Art of Systematic Surveillance,” many executives miss the opportunity to use their data for strategic decision-making, instead relegating it to a “data management” task carried out by IT. However, as marketing directors and other business unit heads # are increasingly forced to make quick on-the-spot decisions, a single view of all company-critical data will give them the information needed to to respond quickly and confidently to threats and market challenges .

The report outlines a centralised approach to intelligence management that facilitates the collection and analysis of all company data, and allows leaders across the business to quickly access up-to-the-minute market intelligence.

“Our experience shows that many B2B companies fail to use their data to support long-term decision-making, and the same can be said for B2C businesses facing new consumer trends and shifts to emerging markets," said Per I. Nilsson, Global Head of Arthur D. Little’s Technology & Innovation Management Practice. “Organizations today are sitting on virtual mountains of unused data and changes in the competitive landscape, technologies and business models all mean it is more important than ever to dust off this data and use it wisely by taking a centralized approach to intelligence management.”

Arthur D. Little suggests five business functions where competitive intelligence can be successfully applied:

1. Procurement – identifying supply bottlenecks and changes in competitor activity

2. R&D – scouting new technology to gain early advantage

3. Marketing – monitoring competitor positioning strategy and advertising efforts

4. Sales/after-sales – monitoring competitor sales approaches and distribution channels

5. Human Resources –debriefing new employees and analyzing competitor compensation models

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CARE IT 3 Peaks Challenge: Last chance to sign up

by Editor 4/8/2010 11:27:00 AM

Just a few places remain for the annual CARE IT 3 Peaks Challenge, taking place on 12-13 June 2010 in aid of CARE International. The charity is urging teams from across the IT industry to sign up before they miss out.

The annual challenge will see teams of colleagues taking on the three highest peaks in Scotland (Ben Nevis, 1,334m), England (Scafell Pike, 978m) and Wales (Snowdon, 1,085m) all in the target time of 24 hours.

Last years event raised £50,000 to support CAREs poverty-fighting work. CARE hopes to double that in 2010, and raise £100,000 to support its poverty-fighting work.

Teams already signed up include Barclays, Accenture, Harvey Nash and many more teams from IT departments or IT firms.

CAREs Challenge Manager, Neil Munro, said, The 3 Peaks Challenge is a classic British mountaineering event, a rightfully famous challenge. This event for the IT sector is an ideal teambuilding and networking opportunity for teams, as well as being tremendous fun. Funds raised by previous challenges are already achieving fantastic things around the world, and were delighted so many fantastic teams will be giving it a go this year.

The CARE Challenge team offer expert advice and support with training, fundraising and PR, and with 15 years experience the team will ensure and fun and safe event, with a well deserved dinner and celebratory awards following the challenge.

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Logica launches competition to find innovative partners

by Editor 3/18/2010 4:55:00 PM
Logica, the technology and business services company, is looking to partner with the world’s most innovative Small and Medium Enterprises. It today kicked off its 2010 Global Innovation Venture Partner (GIVP) Programme to search for the company with the most innovative products and solutions.

Now in its third year, the GIVP Programme invites nominations from across ten countries – UK, France, Netherlands, Belgium, Sweden, Finland, Denmark, Portugal, US and India. Nominated companies will be judged by a Logica panel and the winner will work with Logica to further develop its product or solution. It will get access to Logica’s global sales resources, go-to-market support and opportunities to engage with client organisations where appropriate.

Speaking about the competition, GBS Bindra, Global Innovation Director, Logica said, “The GIVP Programme is a perfect example of collaborative value creation. For partners, it is an opportunity to make their products and services visible in a highly competitive industry. For Logica, our Innovation partners can support us along the way with new talent and interesting technological developments. Together we can achieve the highest levels of success and meet the needs of our clients. Overall, it’s a perfect example of how different companies can come together to build business value.”

GIVPP 2009 attracted more than 600 nominations from eight countries. Seven country winners and one global winner were identified as Logica’s innovation partners. The global winner for 2009 was a Swedish company - Appear Networks, which has impressive new technology in context-aware software services.

Commenting on the benefits of the partnership Xavier Aubry, CEO, Appear Networks, said, “"The GIVP Programme has been without a doubt a business accelerator for us. After winning the global award in 2009 in a very competitive selection process, we quickly developed a joint go-to-market plan with Logica in key countries. We were able to close our first million Euro deal and generated a substantial pipeline in our target industries within the same year. We had been developing our vision for innovative workforce mobile solutions in the travel & transport sector and with Logica's support, we have now been able to reach out to a wider range of industries such as public sector, healthcare and utilities. The joint value proposal is very strong and fits perfectly with today's requirements - providing innovation that can help clients reduce costs and increase client service."

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CSC employees help mentor next generation cyber experts at fifth Mid-Atlantic Collegiate Cyber Defense Competition

by Editor 3/16/2010 7:34:00 PM

CSC will provide judges and support staff for teams competing in the 5th Mid-Atlantic Collegiate Cyber Defense Competition (CCDC), March 11-13, 2010. Pitting college students against hackers trying to disrupt and compromise their networks, the competition is unique in its focus on the operational aspects of managing and protecting an existing network infrastructure. Student teams are scored on their ability to detect and respond to outside threats, maintain availability of existing services (e.g., e-mail servers), respond to business requests (e.g., add user accounts), and balance security needs against business needs.

CSC will provide cyber subject matter experts as judges for the event to ensure team compliance with the rules and handle tasks such as scoring scripted business events during the competition. In addition, CSC employees will champion each of the five regional finalist teams during the pre-competition phase and observe and support their chosen team during the three-day event.

“CSC is dedicated to developing cutting-edge, long-term solutions to the evolving cyber threat environment, and an important component of these efforts is the development of next generation cybersecurity curricula and workforce,” said James Menendez, vice president of CSC’s Global Security Solutions. “We know that supporting the CCDC and all of the CyberWatch activities is one important way we can help pursue these goals for ourselves and our nation.”

CSC’s active participation as an industry member of our Advisory Board is a real help to the mission of CyberWatch. As a leading provider of cybersecurity services to government and industry, CSC’s commitment to the long-term development of a viable work force and their support of academic institutions are essential to the government’s ongoing ability to protect our national security,” said Dr. Robert J. Spear, director of the CyberWatch Center, which hosts the Mid-Atlantic event. “We’re thankful for all of the efforts of our Advisory Board members from industry, and especially for CSC’s contributions and leadership in this year’s CCDC. We wish all participants the best of luck for the upcoming competition.

Five winning teams from the preliminary regional competition, conducted remotely during January and February of this year, will participate in the Mid-Atlantic CCDC: Towson University, University of Maryland Baltimore County, Asheville-Buncombe Technical College, Community College of Baltimore County and Millersville University.

The winner of the Mid-Atlantic CCDC will move on to represent the region in the national CCDC, April 16-18, 2010, in San Antonio, Texas. For more information about the competition, visit www.midatlanticccdc.org.

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Capgemini receives SAP certifications

by Editor 2/8/2010 10:39:00 PM
Capgemini has been certified by SAP AG as a provider of solution implementation based on the Run SAP methodology. Capgemini will incorporate the methodology into its implementation standards.

Run SAP is a phased methodology based on world-class knowledge. It is designed to provide best-practice procedures, content, services, training and tools for end-to-end solution operations, along with a standardized and proven implementation method. The Run SAP methodology focuses on application management, business process operations, and administration of SAP solutions. The methodology describes how support should be implemented across the lifecycle design, set-up, operations and optimization. In addition, with its best-practice documents for solution operations, it describes how to implement end-to-end solution operations for different SAP software-based business processes.

Capgemini also has been certified by SAP AG as a global provider of application management services after recent audits in North America, India and Spain. The certification reinforces Capgemini’s new service line, Application Lifecycle Management, which the Group recently launched to help clients manage the entire lifecycle of applications from development to maintenance, including testing, implementation and optimization.
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Infosys Technologies and Elan Pharmaceuticals apply co-creation model to transform discovery research

by Editor 2/3/2010 7:10:00 PM

Infosys Technologies Limited said that it will design and implement the Research Informatics System (RISe) at Elan Pharmaceuticals, Inc, a leading biotechnology company, to accelerate discovery research using a path-breaking co-creation engagement model that leverages Infosys’ existing intellectual property in this field.

"We are confident that partnering and collaborating with Infosys will create a comprehensive informatics platform for our discovery research needs," said Ajay Shah, Director – Research Informatics, Elan Pharmaceuticals. "We selected Infosys after a competitive Proof-of-Concept phase during which they fully established their credentials and investments in this changing field of discovery research, and demonstrated flexibility and maturity in terms of rapid application development using Agile and Scrum methodologies. With Infosys’ solution and engagement model, Elan will be able to lower costs for scientific operation and facilitate innovation.

As Elan’s informatics system, RISe will leverage Infosys’ Scientific Innovation Solution for knowledge collaboration. Novel ways to unlock disparate data spread across in-house research labs and other commercial or public sources will be presented to scientists in context of their research needs. This will result in, among other things, a customized registry, and inventory and a workflow management system for biological entities.

Elan and its research partners could realize significant gains in research productivity by focused and efficient selection of candidate drugs or biologics with the new RISe. Linking silos of heterogeneous data will not only contribute to a more effective selection process of biologics but could also reduce time to validate them clinically. Furthermore, the new system will reduce time spent on registering and experimenting with bio-entities, increase collaboration, and reduce chances of downstream failure.

Future versions of the software may enable integration of RISe with electronic lab notebook and analytical dashboards which will enable more efficient research knowledge management.

The co-creation engagement model enables Infosys to retain ownership of co-developed IP as part of the implementation. Relevant components of this reference implementation can be reused or repurposed by Infosys to deliver faster business benefits at other Life Sciences organizations.

"Elan’s vision to create a scalable research informatics system for scientists to collaborate better, dovetails perfectly with our investments in solutions that improve scientific innovation and our efforts to streamline discovery research," said R Arun Kumar, head of Infosys’ Global Life Sciences Practice, Infosys Technologies.

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Wipro receives Most Outstanding Alliance Partner of the Year Award in Asia-Pacific and Japan from HP

by Editor 1/12/2010 7:11:00 PM

Wipro Technologies, the global IT services business of Wipro Limited, announced that it has been awarded the Most Outstanding Alliance Partner of the Year Award from the Software and Solutions group at HP during HP’s annual Asia-Pacific & Japan Partners @World Cup, held recently in Guangzhou City, China.

The HP Software and Solutions Most Outstanding Alliance Partner of the Year award for Asia-Pacific and Japan recognizes one partner for its success in helping HP’s customers optimize the business outcomes of IT. Wipro has delivered strong performance in the Asia-Pacific and Japan region. Wipro’s delivery capability and close collaboration with HP has helped them bag the largest Quality Control software deal in Japan and the largest Software as a Service (SaaS) deal in the Asia-Pacific and Japan region.

This is the third time in the last five years that Wipro Technologies has been recognized by HP Software and Solutions.

Speaking on this occasion, Sr. Vice President and Global head for Wipro Testing services Gangadharaiah C.P said, “We are excited to receive this award from HP Software and Solutions for 2009. This award validates the fact that alliance with HP is successfully delivering collaborative innovation through best-of-breed solutions and addressing the evolving customer’s needs by positioning new SaaS Models in the Industry today.”

“Customers benefit from faster time to market as a result of the HP and Wipro combination,” said Brad Kern, vice president, Worldwide Alliances, Software and Solutions, HP. “Wipro’s vast number of trained testing services professionals combined with HP applications testing products helps deliver this advantage.”

Wipro and HP Software & Solutions are global partners for more than 5 years now. Wipro Testing Services has been working strategically with HP around its entire portfolio of Test Lifecycle Management Tools, which also includes developing new Solutions for Joint Go-To-Market and delivering enhanced customer value through newer business models like SaaS. HP’s testing tools have further strengthened Wipro’s Testing-As-A-Service (TaaS) offering.

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Wipro joins open handset alliance

by Editor 1/8/2010 3:59:00 PM

Wipro Technologies, the global IT services business of Wipro Limited, has joined the Open Handset Alliance, extending its device development and service Integration expertise around Android – an open mobile phone software stack.
 
The Open Handset Alliance (OHA) is a partnership of more than 60 global mobile industry leaders working together to accelerate innovation and offer consumers an enhanced mobile experience. Wipro will now enable its customers in conceptualizing and creating devices on the Android platform along with providing differentiating solutions and applications translating to faster time-to-market for the clients.

Wipro is currently engaged with a number of Handset Original Equipment Manufacturers (OEMs), Telecom Carriers, Semiconductor companies, Consumer Electronics and Automotive companies on multiple Android based product developments. “Joining the Open Handset Alliance will help us turn around Android based products and solutions faster with rich feature-sets,” said Nagamani Murthy, Vice President of the Mobile, Automotive and Consumer Electronics Group, Wipro Technologies. “With most device vendors now releasing Android based phones, we foresee an impressive growth on this platform. The Open Handset Alliance membership will enable us to satisfy the strong customer demand,” she added.

Wipro has been focusing on developing differentiated applications on the Android platform along with testing frameworks. The IT major has had a strong Linux background augmented by robust in-house training and proof-of-concepts. These investments have enabled Wipro to help its customers in releasing Android based products in the market.

Wipro offers wide spectrum of mobile platform expertise ranging from development on industry standards and customer proprietary platforms, device engineering to Application/UI development expertise. Wipro works closely with leading mobile semiconductor players and has also supported many leading Tier 1 OEMs across the world in building complete phone software.

Wipro is the world’s largest third party product engineering services provider and was recently rated as the #1 R&D Service Provider globally by leading analyst firm, Zinnov based on an overall rating spanning across factors like financial strength, business models, innovation & expertise, people strength and operations.

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