Global technology, consulting and outsourcing firm Capgemini has been successful in increasing team productivity of the North American Marketing Services branch by using a new project management solution from the software provider Wrike.

Wrike offers an excellent platform for task organization, data management, collaboration, smart notifications, Gantt charts, e-mail integration and time-tracking in a single workspace and uses a highly efficient web interface that can save managers four hours per week.

This certainly comes in handy to a global consultancy like Capgemini, one that gets a large number of client requests every week.

Once the marketing services team started using Wrike's integrated project management software, they were able to streamline the support request management. Consequently, their on-time delivery rate and customer satisfaction grew to almost 95 percent.

Daniel Stevens, Director of Marketing Services at Capgemini North America, said:

“Wrike made the process evolve… Today, we simply add Wrike’s e-mail address to the e-mail message… and the project/task automatically appears in our team’s workspace.”

He added: “In addition to the integration capabilities with our internal request process, the biggest benefit with Wrike is the high level of visibility of the support requests that channel into our team. Wrike lets us spend less time on project management and more time on providing strategic marketing services to our internal clients.”

Mindshare Consulting Principal Michael W. McLaughlin has written a new article titled “When a Client Says Yes,” in which he tackles some of the problems that may arise after a consultant has been hired to do a project.

“After you’ve done the high-fives, remind yourself that seemingly inconsequential actions early-on can influence the eventual outcome of any project. Make good decisions at the outset and you’re set. Misstep, and get ready for a long and painful ordeal,” he writes.

You can read the article in the Thought Leadership section.