Capgemini placed in Leaders Quadrant for CRM services in North America

by Editor 6/10/2008 4:38:00 PM

Technology, consulting and outsourcing company Capgemini announced earlier today that analyst firm Gartner, Inc. placed it in the Leaders Quadrant for customer relationship management (CRM) service providers in North America. 

Gartner released a report titled "Magic Quadrant for CRM Service Providers, North America, 2008" and positioned Capgemini in the "Leaders" quadrant.

Capgemini CEO Lanny Cohen said: 

"It's an honour for Capgemini to be placed by Gartner in the Leaders Quadrant. Building on this evaluation, we will continue developing and implementing CRM solutions that utilize our business and technology resources to address our clients' most complex initiatives, enabling them to transform their customer relationships and experience and to make CRM investments with the purpose of producing direct contribution to bottom-line business results." 

Gartner's "Magic Quadrant" report states the following:   

"The Gartner Magic Quadrant for CRM service providers in North America analyzes the market for CRM consulting and solution implementation services. The relative positioning of vendors in this Magic Quadrant is based on inclusion criteria and key criteria for evaluating ability to execute and completeness of vision... Leaders are performing well today, gaining traction and ‘mind share’ in the market, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.”


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