Global business technologies provider IBM and SelfServiceWorld.com, leading news source covering the self-service industry, have announced a free webinar, "Serving the New Consumer Through Self-Service." 

$438 million was spent on self-service units in 2006 and IHL Consulting Group estimates that more than $230 billion will be spent this year. Other than simply providing the self-service option, new technologies can make it possible for consumers to conduct transactions in different ways, as well as offer products and services in multiple formats and across a number of different industry sectors.  

The webinar will take place on Wednesday, June 26, at 7 P.M. UTC (2 P.M. EDT).

The topics speakers Norma Wolcott of IBM and Christopher Fletcher of AMC Research will discuss include:  

• Emerging operational best practices to enhance the shopping experience  
• Current and future use of selling tools such as kiosks, digital signage, and mobile devices  
• Killer software applications that are driving investments  
• Cross-industry dynamics driving consumer expectations 
• Customer examples of successful implementations    

To sign up for the webinar, click here.