IBM signs three-year IT services deal with LENTA

by Editor 8/22/2008 4:18:00 PM
IBM has signed a three-year IT services contract with Russian retail chain LENTA. The deal is estimated at about $1 million. In line with the contract signed in May 2008, IBM will provide support to the entire IT infrastructure of the Russian hypermarket chain.

LENTA is going through a period of rapid growth and expanding its operations in Russia, where it already has 31 hypermarkets that are open 24/7. For this reason, the chain needed a professional IT infrastructure support system to ensure stability and continuity across its business operations.

Grigoriy Davydov, Infrastructure Service Sales Expert at IBM Russia, said: “The services contract, performed by IBM engineers on site, will help with hardware recovery times and thus facilitate LENTA’s objective to reduce risks related to hardware operations and make the company’s IT infrastructure more stable. IBM’s retail industry and IT services experience will ultimately help LENTA provide better services to its customers.”

LENTA chief executive Sergey Cherniy added: “We selected IBM because it has a service centre and a stock of spare parts and components in St. Petersburg. Another key factor that influenced our choice was IBM Russia and CIS Service Department’s invariable focus on customer needs. The fact that IBM engineers are highly qualified and have the knowledge required to provide the services, recover hardware within agreed to time frames and use original spare parts also had a critical role to play.”

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