Capgemini selected for service transformation programme by West Sussex Council

by Editor 10/30/2008 3:38:00 PM
IT consulting firm Capgemini has been selected by the West Sussex County Council for its partner in the next stage of the West Sussex' fundamental service review programme. The programme is a large scale transformation with the goal to make the Council the best public sector organisation in the UK.

Capgemini's contract covers all three aspects of the programme: transformational change, operational service improvement, and IT.

The consulting firm will deploy a team of change management, business process and IT specialists to collaborate with the Council's business change team and employees across Council directorates on accelerating the ongoing transformation programme which has already made a positive impact on cost efficiency.

“Although external assessments say we are a top performing council and improving strongly, we are determined to turn ‘good’ into ‘great’ because that is what the residents of West Sussex need and deserve,” said Mark Hammond, Chief Executive of West Sussex County Council. “We are confident that Capgemini, with their impressive track record in local government, are the right partner for this stage of our transformation programme. We like their collaborative style of working, and their joined-up service that links change management, business process improvement and IT, and we look forward to a close and effective relationship.”

The aim of the next phase of the transformation programme is to achieve genuine customer-led services through efficient delivery in order to reduce costs. The Capgemini team will be helmed by Diane Ashby, the Council's Director of Business Change.

Graham Colclough, Global Vice President of Cities and Regions at Capgemini, said: “The Council has already achieved much success with its transformation programme to date, and we are delighted to be working with them to build on that success. We share their vision of delivering public services that are truly customer-centric - personalised, flexible, efficient, responsive and inclusive. This is a strategically important opportunity for Capgemini to make a significant difference across all Council operations, and we look forward to working in close collaboration with the Council to help turn their vision into a reality for the people of West Sussex.”

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