Capgemini standardizing on BMC's Business Service Management platform

by Editor 10/27/2008 4:24:00 PM
Enterprise management solutions provider BMC Software has announced that IT consulting firm Capgemini is standardizing on BMC’s Business Service Management (BSM) platform, including full implementation of the BMC IT Service Management Suite v7 and BMC Service Automation solutions.

The consulting firm chose BMC Software to help it respond to the growing complexity of distributed IT environments and its clients’ increasing dependence on IT services. BMC Software’s industry-leading BSM platform is designed to optimize data center resources, reduce operating cost and improve business agility through efficient IT processes.

Capgemini’s full deployment of BMC IT Service Management will enable the global professional services and outsourcing giant to consolidate multiple service locations across the globe into two central hubs located in Europe and the United States, resulting in improved service desk productivity and drastically lower costs.

“BMC’s Business Service Management platform delivers broad and powerful capabilities that will enable Capgemini to eliminate a lot of complexity from our IT infrastructure, ultimately providing dramatically improved service support to our internal customers and external clients,” said Brian Bodsworth, Capgemini’s Chief Technology Officer for Global Outsourcing.

The addition of BMC BladeLogic Operations Manager has allowed Capgemini to manage the entire lifecycle of servers and applications – from inventory, provisioning, configuration and change control to continual compliance – eliminating the need for error-prone and resource-intensive processes, which has resulted in nearly an 80 percent reduction of personnel-related support costs.

“Deploying BMC Service Automation solutions took less than three months,” continued Bodsworth. “It was a very fast, very straightforward implementation, and we have already seen the benefits. We have seen massive reductions in the time spent server auditing and patch checking, dropping from 45 hours to one hour per month. The time spent doing fault diagnostics has improved from 37 minutes per server to three minutes. The number of cycles that we have been able to refocus on client service and revenue-supporting services is a double win for Capgemini – not only do we save that time, but we can use it to create new services for the business that haven’t existed before.”

BMC IT Service Management -- the industry’s first service desk offering to obtain ITIL® Version 3 PinkVERIFY™ certification from leading ITSM education and consulting provider Pink Elephant -- enables Capgemini to present performance statistics back to clients in a timely manner, ensuring effective communication of delivery against agreed service level agreements. As a result of the consolidation efforts, customers with contracts spanning multiple geographies will rest easy with the assurance of a standardized service solution and guaranteed service delivery.

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