Axon to implement SAP at two leading utilities

by Editor 11/7/2008 2:30:00 PM
Axon, the world's largest dedicated SAP services partner, will undertake major SAP implementations at Huntsville Utilities in Alabama and at Snohomish Public Utility District (SNOPUD) in Washington State.

The Axon led implementations will deliver significant improvements too SNOPUD and Huntsville's internal and external operations. Both implementations will leverage Axon's Business Transformation methodology, combining "best practices" with proven benefits delivery. This is the 40th and 41st utility transformation program Axon has executed over the past 3 years in North America.

Huntsville Utilities provides electricity to 152,000 customers, water service to 80,000 customers, and natural gas services to 45,000 customers. Axon began the transformation program on September 22, 2008 and is responsible for directing the implementation of SAP Enterprise Resource Planning (ERP) and SAP Enterprise Asset Management (EAM). By introducing best business processes in finance, payroll, human resources, inventory and purchasing, asset and fleet maintenance, engineering, and field services, Huntsville will increase staff efficiency and productivity along with expected customer service improvements enabled by a comprehensive communications and services package.

William Pippin, CEO of Huntsville Utilities said, "Our goal is to deliver exceptional service to our customers through technological innovation. We selected Axon to help us achieve this goal because of their impressive track record of success in delivering SAP enabled transformations at large utilities across the country."

SNOPUD, with over 340,000 customers for its electricity and water services is the largest public utility district in Washington State and the twelfth largest utility in the nation in terms of customers served. On September 22, 2008, Axon began implementation of the SAP Utility Customer Relationship and Billing (CRB) solution.

By introducing best business processes in customer service, SNOPUD will meets its mission of providing exceptional levels of customer service through the adoption of customer self service features and the ability of staff to resolve customer queries more efficiently. In addition, the flexibility of the system will allow SNOPUD to rapidly meet management and regulatory mandates, enabling the system and the organization to keep pace with the rapid changes in the industry.

Shelley Burgett, Project Director at SNOPUD, said that, "We selected Axon, based on their experience and leadership in the Utilities sector, and their focused transformation approach that will deliver the greatest value out of this investment to our utility and our customers."

When asked for comment, Steve Peck, CEO and President of Axon Americas, said, "We are delighted to have earned the right to lead these two strategic transformation programs. The confidence that SNOPUD and Huntsville have placed in Axon is a tribute to our market leading experience the Utility Industry and to the relentless drive of our professionals for delivering value based business transformation."

 

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