IBM wins government IT contract worth $491.1 million

by Editor 11/7/2008 2:38:00 PM
consulting jobs
IBM has been awarded a $491.1 contract by the U.S. Citizenship and Immigration Services (USCIS). Under the terms of the five-year deal, IBM will establish a centralized electronic environment for processing applications and determining immigration benefits. IBM's contract is part of USCIS' plan to transform business processes and reduce turnaround times.

The current process employed by the Homeland Security bureau for determiming immigration benefits is paper-intensive and, with the recent increase in applications for citizenship, USCIS has been criticized for the backlog of requests. The agency reported processing 1.17 million naturalization applications in fiscal 2008 and said it would reduce processing times from 16-18 months to five months by the end of fiscal 2009.

The IT transformation program will cost up to $536 million, according to Government Accountability Office officials. IBM will work with USCIS to deploy new technologies that will help improve the accuracy and efficiency of the adjudication process.

IBM Global Business Services executive for the public sector David Lipstein said that the application processes would be moved online in the course of the five-year contract.

Charles L. Prow, Managing Partner at IBM Global Business Services, said: “IBM is pleased to support the USCIS mission. We believe this project will serve as an important model for other agencies seeking to transform the delivery of important government services. Through this ambitious initiative USCIS will employ new tools to support benefits adjudication, and ultimately, improve their customers' experience navigating the immigration process.”

The team of IT vendors that IBM will work with includes Blackstone Technology Group, Deloitte Consulting, EDS, the Legacy Network, Evolver, Sapient, SI International, Unisys, Travis Trade Advisory Services, and Visionary Integration Professionals.

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