Hitachi Consulting selected for enterprise-wide field service automation

by Editor 12/10/2008 10:04:00 AM
Hobart Service, a leading food service manufacturer, has chosen Hitachi Consulting to implement a mobile field service automation project featuring Microsoft Dynamics AX(R) technology and Hitachi Consulting Field Service Automation. The 1,000-plus user solution will facilitate Hobart delivering a better customer experience by providing streamlined back-office operations and automated field service to its branch offices nationwide.

To meet dramatic growth initiatives, Hobart wanted to overhaul operations and replace its legacy systems with a centralized, enterprise system providing real-time information that enables improved decision making and customer responsiveness. The goal was to find a scalable field service automation solution that would serve the company's expanding number of field and corporate offices, linking together its nationwide network of field technicians, customer service representatives and back office systems.

After a rigorous selection process, Hobart chose Hitachi Consulting as its field service vendor of choice. Hobart thoroughly vetted Hitachi Consulting and the product set and determined that the solution was the right fit for its sophisticated field service requirements. "We are proud to have been selected by Hobart to handle such an impactful and large-scale implementation," said Mike Gillis, Hitachi Consulting Dynamics National Team Leader. "The solution we developed should help Hobart eliminate the tremendous amount of effort it currently expends to operate its field services business unit and will revolutionize the way it serves its customers."

As a recognized market leader with Microsoft, Hitachi Consulting was nominated as one of two finalists for Microsoft Corp.'s 2008 Partner of the Year Award in Microsoft Dynamics AX. Hitachi Consulting won the Microsoft BI/Data Management Partner of the Year award in 2006, the Information Worker Solutions, Messaging and Collaboration award in 2007 and received the Microsoft Dynamics Partner of the Year award in 2005 and 2006. Hitachi Consulting serves on the Microsoft Business Intelligence Partner and Office Developer Advisory Councils and also serves on the Dynamics, Convergence and ISV Partner Advisory Councils.

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