IBM named leader for outsourcing innovation capabilities

by Editor 5/8/2009 4:08:00 PM
IBM has been named innovation leader for outsourcing in a recent study conducted by The Bathwick Group. The leading status of the global IT services company was acknowledged as part of the Bathwick Services Index of major outsourcing businesses in Europe, a quarterly IT Services research publication that was first released in 2008.

The Bathwick Group used online benchmarking and IT assessment activities to collect data from end users around the world, and declared IBM the leader for building innovation into existing large-scale outsourcing contracts.

Kate Hanaghan, Senior Analyst at The Bathwick Group, said: “Innovation in outsourcing is particularly crucial in this very tough economic climate as it can help the IT function to run more cost-effectively and more efficiently. Equally, we know that clients who work with IBM value being able to tap into IBM's deep R&D resources and broad industry expertise in order to experiment beyond the confines of traditional outsourcing agreements. Overall, IBM heads the services pack with an innovation strategy that is mature, well funded and very well received by its customers."

Dave Liederbach, IBM general manager, strategic outsourcing, added: “Innovation partnerships are a natural extension of outsourcing relationships, giving clients direct access to IBM's extended capabilities including research and development as well as our own transformation experience, best practices and lessons learned. Providing experts from IBM's vaunted Research arm to address strategic client challenges and deliver innovative breakthroughs extends the core value IBM delivers through IT outsourcing. IBM is uniquely positioned to deliver this kind of higher-value engagement.”

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