Wipro's eHelpline tool gets certified by Pink Elephant

by Editor 6/1/2010 4:04:00 PM
Wipro Infotech, the subsidiary of Wipro Ltd and IT services & business transformation leader in India and the Middle East, has announced that Pink Elephant has certified its eHelpline tool, an integrated ITSM solution offered as a suite of service management applications, which helps automate business workflow and integration to service desk applications.

With the certification, eHelpline version 3.0 becomes the first ITSM tool from the Asia-Pacific region to be successfully assessed for PINK Verify 3.1 for the 3 key processes Incident Management (IM), Problem Management (PM) and Change Management (CM) by the Pink Elephant corporation for its adherence to ITIL V3 standards, capabilities for its automation and documentation standards. eHelpline has also been successfully assessed for the Bronze level OGC SWIRL (Office of government of Commerce U.K) Certificate by APM Group. It is also among the first 5 ITSM products that are currently certified on the latest PINK Verify 3.1 toolset.

Pink Certification for eHelpline 3.0 means the tool is in compliance with all the ITIL V3 norms, methodologies and recommendations. eHelpline has also been assessed for capabilities on automation and user documentation for getting certified on OGC Swirl an ITIL body. With this prestigious certification, eHelpline 3.0 would be positioned along with the leading ITSM tools in the market.

“Over 150 customers are serviced by Wipro’s homegrown eHelpline tool. This is indeed an important milestone for us and reiterates our commitment to provide our customers IT best practices that are recognized globally,” said Mr. Ramkumar Balasubramanian, General Manager - Practice & Business Development, Manage IT, Wipro Infotech.

Pink Elephant is the world’s leading consulting and training provider in the IT Infrastructure Library (ITIL) best practices framework. It is recognized as an ITIL Licensed Software Assessor by the APM group. With more than a decade of experience in independent tool assessment, PinkVerify is the most mature and rigorous tool certification program in the world that objectively assesses a software tool’s enabling applications against the definitions and workflow requirements of the following ITSM processes.

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